(A) Client’s right to be free from verbal, physical and psychological abuse and to be treated with dignity;
(B) Client’s right to temporarily or permanently suspend, terminate, or add the provision of any services stated in the service plan;
(C) Client’s right to have property treated with respect;
(D) Client’s right to voice grievances regarding services furnished or regarding the lack of respect for property by anyone who is furnishing services on behalf of the personal services agency and that the client must not be subject to discrimination or reprisal for doing so;
(E) A statement that it is not within the scope of the in-home personal care services agency license to manage the medical and health conditions of the clients;
(F) The charges for services provided by the in-home personal care services agency;
(G) The hours of operation of the agency and the procedures for contacting the agency’s manager, or their designee, while the agency office is open for business and while it is closed;
(H) The procedure and contact information to call to file a complaint with the agency; and,
(I) The procedure and contact information to call to file a complaint with the state licensing department.